Quality Assurance Coaching Tips and Call Center Coaching

Quality assurance coaching tips aren’t about ensuring that you are offering quality coaching – it’s about offering coaching to a company’s call center. It’s about targeting a niche and opening up a new target market for your coaching practice. What is Call Center Coaching? Everyone has dealt with a call center or a customer service representative at one point (probably many points) in their life. Sometimes it sounds like you’re speaking with people on the other side of the globe, and other … [Read more...]