{"id":26592,"date":"2021-09-06T04:36:45","date_gmt":"2021-09-06T12:36:45","guid":{"rendered":"https:\/\/coachestrainingblog.com\/becomeacoach\/?p=26592"},"modified":"2023-03-25T14:39:59","modified_gmt":"2023-03-25T22:39:59","slug":"my-blind-coaching-client-bought-a-car","status":"publish","type":"post","link":"https:\/\/coachestrainingblog.com\/becomeacoach\/my-blind-coaching-client-bought-a-car\/","title":{"rendered":"My Blind Coaching Client Bought a Car?"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">I was running a discovery session the other day and asked my client this question&#8230;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><em>\u201cWhat factors influenced you when you bought your last car?\u201d<\/em><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">He told me, <strong><em>\u201cI\u2019m blind.\u201d<\/em><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Embarrassed, I apologized awkwardly&#8230;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">&#8230;until he interrupted me&#8230;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><em>\u201cBut&#8230; I have a car.\u201d<\/em><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">He went on to describe the leather seats\u2026<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">&#8230;the rims on the wheels\u2026<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">&#8230;the smooth ride.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">He obviously loved his car.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Weird?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Yes.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">He confessed as much\u2026<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">&#8230;that <span style=\"text-decoration: underline;\">owning a car he couldn\u2019t drive didn\u2019t make sense<\/span>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">As impractical as it was\u2026<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>&#8230;someone had sold a blind man a car\u2026?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Inconceivable!<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><a href=\"https:\/\/coachestrainingblog.com\/becomeacoach\/wp-content\/uploads\/2021\/09\/inconceivable-gif2.gif\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/coachestrainingblog.com\/becomeacoach\/wp-content\/uploads\/2021\/09\/inconceivable-gif2.gif\" alt=\"Inconceivable\" class=\"wp-image-26593\" width=\"697\" height=\"343\"\/><\/a><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">How could that even happen?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The blind man bought that car&#8230;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">&#8230;not for what it could do for him\u2026<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">&#8230;but for the dream it represented.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>It was at that moment that I realized that people don\u2019t buy coaching\u2026<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>&#8230;they buy the dream.<\/strong><\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>It was at that moment that I realized that people don\u2019t buy coaching\u2026they buy the dream.&#8221;<\/strong><\/p>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">Coaching is <span style=\"text-decoration: underline;\">a means to an end<\/span>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The coaching your client gets can serve to <span style=\"text-decoration: underline;\">help your client fulfill a desire<\/span>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">That <span style=\"text-decoration: underline;\">fulfillment<\/span> of your client\u2019s desire is <span style=\"text-decoration: underline;\">called a <strong>\u2018benefit\u2019<\/strong><\/span>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Those benefits may ultimately make some of your client\u2019s dreams come true.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/coachestrainingblog.com\/becomeacoach\/wp-content\/uploads\/2021\/09\/8.jpg\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/coachestrainingblog.com\/becomeacoach\/wp-content\/uploads\/2021\/09\/8-1024x576.jpg\" alt=\"4 Dreams\" class=\"wp-image-26594\" srcset=\"https:\/\/coachestrainingblog.com\/becomeacoach\/wp-content\/uploads\/2021\/09\/8-1024x576.jpg 1024w, https:\/\/coachestrainingblog.com\/becomeacoach\/wp-content\/uploads\/2021\/09\/8-300x169.jpg 300w, https:\/\/coachestrainingblog.com\/becomeacoach\/wp-content\/uploads\/2021\/09\/8-768x432.jpg 768w, https:\/\/coachestrainingblog.com\/becomeacoach\/wp-content\/uploads\/2021\/09\/8-1536x864.jpg 1536w, https:\/\/coachestrainingblog.com\/becomeacoach\/wp-content\/uploads\/2021\/09\/8-640x360.jpg 640w, https:\/\/coachestrainingblog.com\/becomeacoach\/wp-content\/uploads\/2021\/09\/8.jpg 1920w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Here\u2019s a more tangible example of DREAMS versus BENEFITS:<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Let\u2019s say a guy buys an electric drill.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">He\u2019s not buying the drill because he wants a drill&#8230;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">&#8230;it\u2019s because <span style=\"text-decoration: underline;\">he wants a hole somewhere<\/span>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A drill is just a means to an end.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"text-decoration: underline;\">The hole is the benefit<\/span> of having that drill.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>But even that simple hole represents a dream that goes way beyond the hole.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The DREAM\u2026<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">&#8230;of fixing something for your kids&#8230;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">&#8230;or installing new shelving to organize your closet.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">&#8230;of being the handy hero&#8230;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>People don\u2019t buy the product or service&#8230;<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Whether it\u2019s a drill&#8230;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">&#8230;or your coaching.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>They buy the benefits.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The drill is just a product&#8230;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">&#8230;but the hole is <span style=\"text-decoration: underline;\">where the value is<\/span>&#8230;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">&#8230;and <span style=\"text-decoration: underline;\">what that hole represents<\/span>\u2026<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">No one really wants a drill\u2026<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">&#8230;or even the hole made by the drill.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>They want the dream.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">It\u2019s the same with your coaching clients.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">They want the benefits that your coaching will provide\u2026<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">&#8230;and the dream that those benefits make possible.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>What makes a dream different from a benefit?<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Dreams are like hair extensions&#8230;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">&#8230;they make benefits bigger, longer, and fuller.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">They put your client\u2019s desires on steroids\u2026<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">&#8230;by pushing the value beyond what those benefits alone could provide.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">There are 4 main ways that your client\u2019s dreams go way beyond plain old benefits:<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>DREAM BIGGER: More complicated or grander results.<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">When your client achieves a benefit, that benefit can <span style=\"text-decoration: underline;\">trigger bigger results<\/span>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This \u2018bigger\u2019 domino effect isn\u2019t guaranteed\u2026<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">&#8230;but it might epitomize the dream that your client imagines for themselves.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>EXAMPLES OF DREAMING BIGGER:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Instead of just losing weight so your client looks good in a bathing suit at the beach, they might <span style=\"text-decoration: underline;\">enter and win a bodybuilding competition<\/span>.<\/li>\n\n\n\n<li>Instead of just making a single sale, your client could sell so much that they <span style=\"text-decoration: underline;\">double their business<\/span>.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-media-text alignwide has-media-on-the-right is-stacked-on-mobile\" style=\"grid-template-columns:auto 48%\"><figure class=\"wp-block-media-text__media\"><a href=\"https:\/\/coachestrainingblog.com\/becomeacoach\/qs-free-video-2021\/\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"500\" src=\"https:\/\/coachestrainingblog.com\/becomeacoach\/wp-content\/uploads\/2020\/08\/QS-VIDEO-COURSE.jpg\" alt=\"How to Build a Profitable Coaching Business in 30 Days VIDEO COURSE\" class=\"wp-image-25019 size-full\" srcset=\"https:\/\/coachestrainingblog.com\/becomeacoach\/wp-content\/uploads\/2020\/08\/QS-VIDEO-COURSE.jpg 800w, https:\/\/coachestrainingblog.com\/becomeacoach\/wp-content\/uploads\/2020\/08\/QS-VIDEO-COURSE-300x188.jpg 300w, https:\/\/coachestrainingblog.com\/becomeacoach\/wp-content\/uploads\/2020\/08\/QS-VIDEO-COURSE-768x480.jpg 768w, https:\/\/coachestrainingblog.com\/becomeacoach\/wp-content\/uploads\/2020\/08\/QS-VIDEO-COURSE-640x400.jpg 640w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/a><\/figure><div class=\"wp-block-media-text__content\">\n<p class=\"wp-block-paragraph\"><em>(NOTE: If you\u2019ve been waiting to start your coaching business, or were wondering if you can do it profitably, then you need to <strong><a href=\"https:\/\/coachestrainingblog.com\/becomeacoach\/qs-free-video-2021\/\">watch this video<\/a><\/strong>. In the video, I\u2019ll explain how to <strong><a href=\"https:\/\/coachestrainingblog.com\/becomeacoach\/qs-free-video-2021\/\">How to Build a Profitable Coaching Business&nbsp;in 30 Days<\/a><\/strong>. <strong><a href=\"https:\/\/coachestrainingblog.com\/becomeacoach\/qs-free-video-2021\/\">Click HERE now<\/a><\/strong> to <strong><a href=\"https:\/\/coachestrainingblog.com\/becomeacoach\/qs-free-video-2021\/\">watch the video<\/a><\/strong>.)<\/em><\/p>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>DREAM LONGER: Results that are <span style=\"text-decoration: underline;\">farther into the future<\/span>.<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The long term benefit is part of the dream\u2026<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Benefits tend to be shorter term in nature while <span style=\"text-decoration: underline;\">your client has to think long term to access their dreams<\/span>. On a long enough time line, almost anything your client desires might be possible.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Think about it\u2026<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>What do your client\u2019s short term benefits make possible in the long term?<\/li>\n\n\n\n<li>How might a short term benefit <span style=\"text-decoration: underline;\">open the door<\/span> to a long term dream for your client?<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>EXAMPLES OF DREAMING LONGER:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Buying an amazing house might become a dream life in the long term.<\/li>\n\n\n\n<li>Finding a soulmate <span style=\"text-decoration: underline;\">might lead to a dream family<\/span> in the long term.<\/li>\n\n\n\n<li>Saving money day to day might make a cushy retirement dream possible.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>DREAM DEEPER: Emotions and results that are more intense, more important, and have <span style=\"text-decoration: underline;\">deeper impact<\/span>.<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Instead of trying to get clients to buy into what they think they need\u2026<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">&#8230;give them a chance to <span style=\"text-decoration: underline;\">experience the depth<\/span> of what they desire most.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This includes:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Their highest aspirations and values.<\/li>\n\n\n\n<li>Their <span style=\"text-decoration: underline;\">ideal identity<\/span> for who they could become.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>EXAMPLES OF DREAMING DEEPER:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your client achieving their \u2018ideal\u2019 weight offers the deeper dream of <span style=\"text-decoration: underline;\">becoming someone who is healthy and beautiful<\/span>.<\/li>\n\n\n\n<li>My blind client with the car felt good about it because <span style=\"text-decoration: underline;\">it hit a deeper nerve<\/span> for him\u2026 perhaps status or confidence.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>DREAM WIDER: Results that <span style=\"text-decoration: underline;\">impact more areas<\/span>.<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Some benefits will <span style=\"text-decoration: underline;\">create a ripple effect<\/span> on other parts of your client\u2019s life\u2026<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">&#8230;or even their entire life.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>EXAMPLES OF DREAMING WIDER:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If your client achieves great communication and connection with their kids, they could also improve how they manage their team at work.<\/li>\n\n\n\n<li>Increased income allows your client to contribute to their favorite charity.<\/li>\n\n\n\n<li>If your client becomes more disciplined in one area of their life, it will likely offer them broad benefits over the rest of their life.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Do you see how dreams walk the extra mile&#8230;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">&#8230;beyond where benefits stop?<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>If you get nothing but a single benefit, <span style=\"text-decoration: underline;\">the journey ends there<\/span>.<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The dream keeps going\u2026<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">&#8230;far beyond the fulfillment of your desire.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Coaching is more valuable than most products&#8230;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">&#8230;because coaching is all about the dream.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Coaching is more valuable than most products&#8230;because coaching is all about the dream.&#8221;<\/p>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">It\u2019s not about losing the last 10 pounds\u2026<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">&#8230;or making 6-figures.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">It\u2019s the DREAM beyond the benefits.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>So if people aren\u2019t buying your coaching\u2026<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>&#8230;it\u2019s because <span style=\"text-decoration: underline;\">they don\u2019t connect working with you to achieving their dream<\/span>.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you can <span style=\"text-decoration: underline;\">discover your client\u2019s dreams<\/span>\u2026<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">&#8230;even when they\u2019ve forgotten them (or given up).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you can <span style=\"text-decoration: underline;\">serve your client\u2019s dreams<\/span>\u2026<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">&#8230;despite the barriers your client faces.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you can <span style=\"text-decoration: underline;\">communicate your client\u2019s dreams<\/span>\u2026<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">&#8230;more clearly and concisely than they can themselves.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>&#8230;Then your client will <span style=\"text-decoration: underline;\">automatically see your coaching as the key to their dreams<\/span>.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Colette \u201cKey to Your Dreams\u201d Coiner<\/p>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-image\"><figure class=\"alignleft size-large is-resized\"><a href=\"https:\/\/coachestrainingblog.com\/becomeacoach\/wp-content\/uploads\/2021\/04\/bio-circles-jeffrey-t-sooey2.001.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/coachestrainingblog.com\/becomeacoach\/wp-content\/uploads\/2021\/04\/bio-circles-jeffrey-t-sooey2.001.png\" alt=\"\" class=\"wp-image-26167\" width=\"209\" height=\"207\" srcset=\"https:\/\/coachestrainingblog.com\/becomeacoach\/wp-content\/uploads\/2021\/04\/bio-circles-jeffrey-t-sooey2.001.png 682w, https:\/\/coachestrainingblog.com\/becomeacoach\/wp-content\/uploads\/2021\/04\/bio-circles-jeffrey-t-sooey2.001-300x298.png 300w, https:\/\/coachestrainingblog.com\/becomeacoach\/wp-content\/uploads\/2021\/04\/bio-circles-jeffrey-t-sooey2.001-150x150.png 150w, https:\/\/coachestrainingblog.com\/becomeacoach\/wp-content\/uploads\/2021\/04\/bio-circles-jeffrey-t-sooey2.001-640x635.png 640w\" sizes=\"auto, (max-width: 209px) 100vw, 209px\" \/><\/a><\/figure><\/div>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\"><strong><a href=\"https:\/\/coachestrainingblog.com\/becomeacoach\/bio\/colette-seymann\/\">Dr. Colette Coiner, PCC, PT, DPT, FAAOMPT<\/a><\/strong> <\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">Associate Dean, <strong><a rel=\"noreferrer noopener\" href=\"https:\/\/mastercoachuniversity.com\/about\/\" target=\"_blank\">Master Coach University<\/a><\/strong><br><strong><a href=\"mailto:drcolettecoiner@coachestrainingblog.com\">drcolettecoiner@coachestrainingblog.com<\/a><\/strong><br><strong>858-232-3739<\/strong><\/p>\n<\/div><\/div>\n\n\n\n<ul class=\"wp-block-social-links has-large-icon-size is-style-logos-only is-layout-flex wp-block-social-links-is-layout-flex\"><li class=\"wp-social-link wp-social-link-facebook wp-block-social-link\"><a href=\"https:\/\/www.facebook.com\/colette.seymann\" class=\"wp-block-social-link-anchor\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M12 2C6.5 2 2 6.5 2 12c0 5 3.7 9.1 8.4 9.9v-7H7.9V12h2.5V9.8c0-2.5 1.5-3.9 3.8-3.9 1.1 0 2.2.2 2.2.2v2.5h-1.3c-1.2 0-1.6.8-1.6 1.6V12h2.8l-.4 2.9h-2.3v7C18.3 21.1 22 17 22 12c0-5.5-4.5-10-10-10z\"><\/path><\/svg><span class=\"wp-block-social-link-label screen-reader-text\">Facebook<\/span><\/a><\/li>\n\n<li class=\"wp-social-link wp-social-link-youtube wp-block-social-link\"><a href=\"https:\/\/www.youtube.com\/c\/MasterCoachUniversity\" class=\"wp-block-social-link-anchor\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M21.8,8.001c0,0-0.195-1.378-0.795-1.985c-0.76-0.797-1.613-0.801-2.004-0.847c-2.799-0.202-6.997-0.202-6.997-0.202 h-0.009c0,0-4.198,0-6.997,0.202C4.608,5.216,3.756,5.22,2.995,6.016C2.395,6.623,2.2,8.001,2.2,8.001S2,9.62,2,11.238v1.517 c0,1.618,0.2,3.237,0.2,3.237s0.195,1.378,0.795,1.985c0.761,0.797,1.76,0.771,2.205,0.855c1.6,0.153,6.8,0.201,6.8,0.201 s4.203-0.006,7.001-0.209c0.391-0.047,1.243-0.051,2.004-0.847c0.6-0.607,0.795-1.985,0.795-1.985s0.2-1.618,0.2-3.237v-1.517 C22,9.62,21.8,8.001,21.8,8.001z M9.935,14.594l-0.001-5.62l5.404,2.82L9.935,14.594z\"><\/path><\/svg><span class=\"wp-block-social-link-label screen-reader-text\">YouTube<\/span><\/a><\/li><\/ul>\n","protected":false},"excerpt":{"rendered":"<p>I was running a discovery session the other day and asked my client this question&#8230; \u201cWhat factors influenced you when you bought your last car?\u201d He told me, \u201cI\u2019m blind.\u201d Embarrassed, I apologized awkwardly&#8230; &#8230;until he interrupted me&#8230; \u201cBut&#8230; I have a car.\u201d He went on to describe the leather seats\u2026 &#8230;the rims on the 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